ServiSale™ is one of our unique creations, designed to provide customer service people with the skills, knowledge and ability to take advantage of the great service they give and make more revenue in that moment.
Selling has to become the strategic extension of service and support. It is not enough to have wonderful customer service and fill our customers’ emotional bank accounts. We believe that customer service has been underutilized because customer-interfacing employees lack the critical skills to make more revenue from it!
It is not enough to be nice and fill our customers’ emotional bank accounts. This is because people spend more when they are happy, therefore, everyone at every customer touch-point should possess the skills to take advantage of this.
If all your customer-interfacing staff possess the ability to sell, cross-sell, up-sell, sell on the phone and get referrals, we will give every other telco a run for their money!
It is about obtaining more revenue per customer while building customer loyalty and advocacy –it’s a win-win!
We should not only be able to SERVE but also to SELL!
Our Customer Experience Management Learning Program is highly experiential, thorough, comprehensive, research-based, proven and practical. The course is designed to ensure effective application on the job.
The training has been strategically developed and designed to ensure participants achieve the following:
Demonstrate a selling ability so subtle that customers perceive it as nothing other than great service
Increased ability to recognize selling opportunities in conversations with customers and prospects and take advantage of them
Possess a thorough knowledge of proven techniques and strategies in navigating seamlessly between service and sales
Possess and demonstrate a thorough understanding of the psychology behind buying decisions and maximizing that understanding.
OUR PROGRAMMES I SERVICESALE™
Want a presentation of how we can add value to your organisation?
Contact us for free consultation at your convenience.